Effective Date: 23-July-2025
TWXLabs (“we”, “us”, “our”) respects your privacy. This Privacy Policy outlines how information is handled when you use the TWXChat WordPress Chatbot Plugin (“the Plugin”) on your website (“Site”). By installing or using the Plugin, you agree to the practices described in this policy.
1. Information Collected by the Plugin
By default, the Plugin:
- Does not store or transmit personal data unless configured to do so by the Site Administrator.
- Processes your site’s content (e.g., pages, posts, custom fields) to generate chatbot responses.
- May send content and queries to third-party AI services (such as OpenAI or AWS) depending on your configuration.
No user chat history, personal data, or identifiable information is collected or stored by TWXLabs.
2. Administrator-Controlled Data Collection
The Plugin allows you, the Site Administrator, to:
- Define what user data (if any) is collected during chat interactions.
- Store or transmit this data to external APIs or databases you configure.
You are solely responsible for:
- Notifying your site visitors about what data is collected during chat interactions.
- Obtaining any required consents under applicable privacy laws (e.g., GDPR, CCPA).
- Ensuring secure handling and storage of any collected data.
3. Use of Third-Party Services
The Plugin may send data to third-party service providers based on your settings. This includes (but is not limited to) services such as:
- OpenAI (for LLM responses)
- AWS (for voice synthesis or avatar rendering)
These services process data under their own [privacy policies and terms](https://openai.com/policies, https://aws.amazon.com/privacy/). We do not control how they store, use, or secure data sent via their APIs.
4. Logs and Diagnostics
The Plugin may optionally write diagnostic logs (e.g., error messages, system info) to your server. These logs:
- Are not shared with TWXLabs unless you choose to submit them for support.
- Do not contain personally identifiable information unless explicitly configured to.
5. Cookies and Tracking
The Plugin does not set cookies or use trackers of its own. However, if you integrate with third-party tools (e.g., analytics, advertising), those tools may use cookies or tracking per their respective policies.
6. Data Security
We do not collect or store any personal data from plugin users or site visitors. However, you are responsible for:
- Securing your WordPress installation and plugin API keys.
- Managing access to your site’s data and chat interactions.
7. User Rights
If your chatbot configuration collects user data:
- You must provide users with a method to request access to, correction of, or deletion of their data.
- You must comply with relevant laws regarding data privacy and user rights.
8. Changes to This Privacy Policy
We may update this policy from time to time. Any updates will be posted to our website or Plugin settings panel. Continued use of the Plugin constitutes acceptance of the revised policy.
9. Contact
If you have any privacy-related questions or require support, please contact us via our Contact-Us form.