The General Settings tab allows Admins to enter various Keys and information that will be used throughout the Plugin.
- 1- OpenAI API Key: This is used by your Chatbots for AI/LLM queries, and also the Site Crawler to create Embeddings in your Knowledge Base to train it with your content. This is a Mandatory setting. If you don’t have an OpenAI API Key, click here to get one.
- 2 – Min. Similarity: – Select a value between 50 and 99 to adjust the sensitivity of the Knowledge Base search during a user’s query. A lower value will search more broadly on the query (ie: look at more Knowledge Base entries) but may come back with a less accurate/more creative results. This also uses more LLM tokens and thus can be more expensive and also potentially slower. A higher value will narrow the Knowledge Base search and generally produce a more accurate result in a shorter time, but may also respond with something like “I’m sorry. Please be a little more specific, or rephrase your question.” if 0 Knowledge Base entries match. We recommend starting high (eg: around 80-85) and test the chatbot, decreasing the value until desired responses are achieved. This value can be overridden within each Chatbot’s settings if needed.
- 3 – Google API Key: (Pro Plan Only). Enter Google API Key if you want the Site Crawler to crawl Google Drive docs (PDFs).
- 4 – AWS Cognito Pool Identity Key: If you want your Avatar Chatbots to speak, and let’s face it, that’s probably why you got this plugin 🙂 you will need an account at Amazon’s AWS in order to use their Voice Services (aka Polly). Here are the instructions to set this up. It only takes about 5-10 minutes. As at July 2025, you get 1 million characters per month free for 12 months. Outside the Free tier it costs USD$16 per 1 million characters, which equates to roughly 150-180 thousand words per month. Heaps!