Terms & Conditions for TWX-Chat WordPress Chatbot Plugin
Effective Date: 4-Aug-2025
These Terms & Conditions (“Terms”) govern the use of TWX-Chat (“the Plugin”), a WordPress chatbot plugin developed by TWXLabs (“we”, “us”, or “our”). By installing, activating, or using the Plugin on your website (“Site”), you (the “user”) agree to be bound by these Terms.
1. Use of the Plugin
The Plugin is provided as a tool to enable interactive chatbot functionality on WordPress websites. You are solely responsible for how the Plugin is configured and how it interacts with your website visitors.
No Unauthorised Use of Plugin Code
You acknowledge and agree that the Plugin, including all source code, object code, files, documentation, and related materials, is and shall remain the sole property of TWXLabs.
Except as expressly permitted under a valid license granted by TWXLabs, you shall not, and shall not permit others to:
- Copy, modify, decompile, disassemble, or reverse engineer the Plugin or any portion of its code;
- Incorporate, embed, or otherwise use the Plugin’s code (in whole or in part) within any other product, plugin, software, or service;
- Resell, sublicense, or distribute the Plugin’s code as part of another solution; or
- Claim ownership of the Plugin or its underlying code.
Any unauthorised use of the Plugin’s code will be considered a material breach of these Terms and may result in termination of your license, revocation of access, and pursuit of legal remedies.
2. No Liability for Chatbot Output
The Plugin may produce automated responses using:
- Your website content (pages, posts, and other data), and/or
- Third-party large language model (LLM) providers (e.g., OpenAI, Anthropic, etc.).
While we make tools available to help you manage and customize the chatbot’s responses, you acknowledge and agree that:
- The chatbot’s responses are generated automatically and may contain inaccurate, inappropriate, or misleading information.
- We do not control or moderate the output produced by third-party AI services or how they interpret your content.
- We do not assume any responsibility or liability for any content generated by the chatbot, including any harm, offense, legal consequences, or reliance placed on such content by users of your website.
You are solely responsible for reviewing, moderating, and ensuring compliance of the chatbot’s output with applicable laws and your own site’s policies.
3. Content and Data Usage
By using the Plugin, you agree that it may process and analyze your site’s content in order to enable chatbot functionality. The Plugin integrates with external APIs (such as OpenAI and AWS), your site’s data may be sent to those providers under their respective terms of service and privacy policies.
We are not liable for how third-party API Providers handle or interpret your content.
4. Privacy and Data Collection
The Plugin itself does not collect personal data unless explicitly configured to do so. However, your site may collect user data via chat interactions. You are responsible for ensuring your site complies with applicable privacy and data protection laws (e.g., GDPR, CCPA).
5. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use or performance of the Plugin, including but not limited to:
- Chatbot-generated content
- User decisions based on chatbot responses
- Downtime or errors in LLM services or site integration
- Misuse of API Keys entered into the plugin by the user
Use the Plugin at your own risk.
6. Refunds & Cancellations
There are no refunds for paid plans with the exception where there is a systems or billing issue on our side. Cancellation of subscription can be made at any time in writing using the Contact-Us form. It may take 1-2 business for cancellations to take effect, so please make your request well before your next renewal period. After a Cancellation your access will revert to the FREE Plugin features.
7. Customer License Key and Use of Services
The Plugin is licensed under GPLv2. You may use, modify, and distribute it according to the license terms. Note that support is not provided for modified versions of the Plugin unless the modifications were made by TWXLabs.au.
License Key (aka Customer Key) Usage:
Purchase of a TWX-Chat Plus or Pro Plan entitles you to a single-site license, meaning you may activate your license key on one WordPress website (domain) only.
Access to premium features, updates, and technical support is tied to this registered domain. Using the same license key on multiple websites is a violation of the license agreement and may result in immediate deactivation of the license key without notice.
If you need to use TWX-Chat on more than one website, please purchase additional licenses or contact us for volume licensing options.
8. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Continued use of the Plugin constitutes your acceptance of any revised terms.
9. Contact
For support or questions, contact us here