Q: Are there usage/interaction fees or limitations?
A: No. Unlike some other Chatbot providers there are no limitations on how often, or how long you or your visitors can interact with the TWX-Chat Chatbots. Please Note: LLM and Voice providers like OpenAI and Amazon AWS may charge for the usage of their services and APIs.
Q: Do I have to signup?
A: The Free version requires only a name and email address to download the Plugin from this website, or download from the WordPress store without any registration at all. Paid Plans do require a simple registration during payment.
Q: Are there Animated Avatar Characters to choose from in the Fee version?
A: Yes. There are 2 different animated characters you can select from in the Free version. Paid Plans offer more characters.
Q: Will Chatbots have knowledge of my website?
A: Yes. Using the built-in Site Crawler you can deeply explore the content of your website and make it available to the Chatbot via a special Knowledge Base. The Site Crawler can be run as needed or scheduled Daily or Weekly. You can even train your Chatbot by querying and managing the Knowledge Base in the Admin Settings.
Q: Does any of my site data or Chatbot conversations get ex-filtrated to other servers?
A: No. We do not collect any chatbot usage or website data on our servers. Unlike many other chatbots that require you to upload your content to another location, all your Chatbot(s) knowledge is stored and accessed on your own website and is not sent to remote servers for processing. This means both faster and more secure Chatbot responses.
Q: Can I see Chatbot conversations with my visitors?
A: The Plus and Pro plans do provide access to all the Chatbot conversations using a Chat Log feature in the Admin console. You can even export these to a CSV file for further analysis. The Free plan does not have this access, but can still redirect your visitors to appropriate pages on your website which can be tracked using something like Google Analytics.
Q: Can I unsubscribe from a paid plan?
A: Of course! There are no refunds however you can unsubscribe from a paid plan anytime by visiting unsubscribe page on this website.
Q: What is TWXLabs?
A. TWXLabs is the team that brings you the amazing TWX-Chat plugin. We’re here to help in any way that we can. We are always working to improve the plugin. Please send any questions or feedback to us on our contact page. We’d love to hear from you 🙂
More Q’s? Just ask Charlie on the Home Page or contact us.
