TWXLabs is excited to unveil a remarkable feature in our TWX-Chat WordPress plugin: the ability for visitors and logged-in WordPress users to re-join previous chatbot conversations. This innovative addition is designed to enhance user engagement and site interaction seamlessly.
The “Remember User Conversation” feature automatically recalls past dialogues within a user’s browser via a saved cookie, allowing users to effortlessly continue interactions without the need to start anew. Alternatively, users can use a unique URL with a ‘twxchat_thread_id’ parameter, enabling conversation continuity from any browser, anywhere. This keeps users connected with the same chatbot, maintaining the integrity and context of past conversations.
For WordPress website owners and administrators, this feature is a game-changer. It significantly boosts user retention and satisfaction by offering a persistent conversational experience. With the ability to load previous chat entries, users can maintain an ongoing dialogue, providing them with a more personalised and context-aware interaction. This is particularly beneficial for support bot applications, e-commerce services, or educational platforms where continuous engagement is crucial.
Moreover, administrators can control usage through the ‘logged_in’ option, restricting the feature to logged-in users. This ensures that personalised interactions are only available where necessary, such as in special-purpose chatbots tracking user progress over time.
Available in all TWX-Chat plugin versions, including the Free version, this new capability underscores TWXLabs’ commitment to creating adaptable, user-friendly AI solutions that empower businesses to offer superior digital experiences. Embrace this feature today and watch your website speak more effectively to its audience!
You can also Demo it HERE.
